You have to watch this video to see what Dr. Jay is up to this week. You may be confused when you first see him but keep watching.
Stepping out of your comfort zone
This week Dr. Jay is stepping out of his comfort zone with the goal of helping him grow. He’s not talking about growing his hair, but growing as a human. Abraham Maslow, a famous humanistic psychologist, said “what one can be, one must be”. In order to be what you can be, you have to take chances. You have to experiment in order to learn and grow. Ask yourself,
What are you doing to experiment?
What are you doing to learn and grow?
What are you doing to be your very best self?
Think about these questions and share with us on our social channels what you are going to do this week to step out of your comfort zone to learn, grow, and be your best self.
Your questions and feedback are always welcome and appreciated!
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Dr. Jay is back in Florida this week, in part to take his dad to see his good friend Dr. Bagnell, who is one of the best chiropractic neurologists. He traveled down to Florida on Sunday and ran into every kind of travel headache: canceled flights, rebooked flights, changing airports, sitting at your gate for hours, and missing luggage. Listen to this week’s Two Minute Drill to hear about his crazy travel day and what lessons can be learned from it.
Lessons Learned
I’m sure many of you can relate to Dr. Jay’s story of the challenges we face when traveling. The three lessons we can take away from his experiences are:
When we come against a challenge, remain cool and remain positive – Many of our problems are first-world problems, put them in perspective and figure out what needs to get done.
Take some calculated risks – Dr. Jay took some risks, like booking a flight out of a different airport, and they paid off.
Find ways to pivot – At a certain point you just have to pivot. If things aren’t going the way you want them to, you have to change your plan.
When you run up against challenging times, remain positive, take some chances, and pivot when you need to.
We would love to hear about your travel challenges and what those experiences taught you. Make sure you share on any of our social channels!
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
Two Minute Drill: Lessons From the NCAA Championship
The NCAA Men’s Basketball Championship game last night is the inspiration for this week’s Two Minute Drill with Dr. Jay. Watch this week’s TMD to hear what stood out as lessons for great leaders during the Championship game
Basketball Lessons
A few things stood out while watching the NCAA Men’s Basketball Championship game.
The Baylor coach, Scott Drew, was first hired by Baylor in 2003. That means it took him 18 years to win a championship. What lesson can we as leaders take from this? Sometimes success is a marathon and not a sprint. Winning championships doesn’t happen overnight. Moving into Q2 of 2021 and working toward achieving your goals, think about: What do you need to stop doing, what do you need to start doing, and what do you need to change in order to ensure you achieve your goals?
2. The quote but an unknown coach, “It’s not about the X’s and O’s, it’s about the Jimmy’s and Joe’s”. It is so critical that in order to achieve your level of success you’ve got to have the right Jimmy’s, Joe’s, Jane’s and Janet’s. We’ve said this a lot in past, you have to have the right people in the right seats on the bus.
When you think about your goals for Q2 and achieving success, think about the people on your bus and what it will take to get to your ultimate destination and remember that success is a marathon, not a sprint.
Your questions and feedback are always welcome and appreciated!
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This week is Passover, which has Dr. Jay is talking all about the leadership style of Moses. According to rabbinical experts, there are three important character traits that Moses had as a great leader. Watch this week’s Two Minute Drill to hear what those characteristics are and see where Dr. Jay is bringing you this week’s TMD from.
Being a great leader
According to rabbinical experts who studied the Book of Exodus and evaluated Moses’ leadership style, there are three important character traits he had as a great leader:
An amazing sense of justice – he carried out that sense of justice regardless of consequences
He put the needs of his people before his own needs, creating admiration and respect.
Always remained positive, even when having to undergo unbelievably hard circumstances
As a leader in your practice, remember these three things: justice, putting the needs of others before your own, and remaining positive no matter the circumstances. Take this information and apply it in your practices and your life, and your life will be that much better.
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
This week Dr. Jay is bringing you the Two Minute Drill from the Willis Tower in Chicago. The Willis Tower, formerly Sears Tower, is the third tallest building in the United States. What does it take to build one of the tallest buildings? Listen to this week’s TMD to hear how the elements of building a tower to withstand wind, rain, and snow translates to building a successful practice.
Three Important Elements
There are three important elements in constructing a tower. A vision, planning and engineering, and execution. These elements are also important in building a successful practice. Ask yourself,
Do I have a clear vision? If not, what must be true to create one?
Have I planned and executed that clear vision? If not, how do I reverse engineer from where I want to be and where I am right now
What must be true to execute? Do I have the right people on the bus, in the right seats to help me get to my vision?
A vision is necessary to understand where you want to be and is the foundation of your building. You then need to create your blueprints and the plan of how exactly you are going to construct your building. Lastly, no one can do it on there own. It’s important that you surround yourself with the right people who will help you execute your plan.
If you have a clear vision, planned how you will execute that vision, and have the right people in the right seats you will end up building something remarkable.
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
This week’s Two Minute Drill, Dr. Jay and his special guest are talking about Mindset Mastery. This is a small preview of what he will be diving deeper into later today at our FREE Leadership Masterclass. Dr. Jay is excited to share with you what he has learned about stoicism, personal development neuroscience, and the science of adaptability. After you watch this week’s TMD, make sure you sign up and tune in at 1:30p for our masterclass.
Your Mindset Matters
If there was a time to learn about adaptability it is now. The world and healthcare are changing at a rapid rate. Understanding how to make better decisions as business owners and clinicians is something Dr. Jay is passionate about learning and also sharing. Today he will be talking about his mindset and his experiences, your mindset and your experiences, and how to create a more sustainable and happier existence.
Sign up now for the Leadership Secrets For Success Masterclass and we will see you later today at 1:30pm.
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
Dr. Jay’s good friend, coach, and mentor Jeff Lesher reached out last week and asked him to dig deeper on service excellence, as context is everything. What people feel with service excellence is what matters. In this week’s Two Minute Drill he is sharing an exercise we did with our team to help them understand their past service experiences and how they can translate them into practice on a daily basis.
This week’s challenge
This week’s challenge is for you to meet with your team and ask them 3 simple questions. Make sure you have them write down their answers and then discuss as a group.
What was your best service experience you ever had in your life?
How did that make you feel?
How can we translate the experience and the feeling into our practice on a consistent basis?
Some people my have a hard time identifying their favorite experience. Why is that important? Because if they haven’t had a remarkable experience, it is that much harder for them to create one for others. If they can hear from you and others on their team, it will help them translate and make sense of it to help deliver greater service excellence to your patients.
A lot of companies are average at best, you just need to be a little better than most and you will create a remarkable experience for your patients. Remember, answering these three simple questions will help you come up with a strategy to help deliver service excellence every day.
Don’t forget about our Leadership Secrets For Success Masterclass, next week on March 16th. Sign-up now and hear Dr. Jay provide greater information on Mindset Mastery.
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
This week’s Two Minute Drill, Dr. Jay Greenstein is coming to you again from the Four Seasons in Scottsdale, AZ. Some of you may know he is particular about certain things like food, tables at restaurants, and hotel rooms. Listen to this week’s TMD to hear about his recent service experience while staying at the Four Seasons. It is a great example of service excellence by creating a remarkable experience.
Anticipating Expectations
During Dr. Jay’s recent stay in Scottsdale, AZ he had a series of needs from the hotel. This included switching rooms so that he could have a room with a balcony. The hotel staff didn’t just give his a new room but also took care of moving all of his belongings for him as he was at a conference all day. Additionally, he needed to get to Walgreens to get contact solution so they arranged a car for him to get there. They didn’t just give him any car though, they gave him Mercedes Coup convertible.
What is the lesson from his experience? In order to create remarkable experiences, you have to know who your customers are and understand what their wants and desires are, anticipate those wants and desires, and deliver on that value over and over again. Doing so, you will create raving fan, loyal patients.
After his experience last weekend, Dr. Jay will definitely be staying at the Four Seasons in the future based on the impeccable service they provided. Deliver Four Seasons customer service excellence and you will have a huge following of raving fan patients.
This week’s challenge – talk with your team about how to create a five-star service amazement experience in your practice.
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
This week Dr. Jay is finishing our conversation on value innovation from Scottsdale, AZ. Remember, value innovation is the simultaneous pursuit of differentiation and lowering costs, creating exponential leaps in value and growth. Click on the video below to hear this week’s Two Minute Drill and an example of how Dr. Jay created value innovation in his own practice.
Differentiated Experience
A good example of value innovation is the custom built mobile app we built for Dr. Jay’s practice, Kaizo Health. He wanted to create a differentiated experience for the Kaizo Health patients and gamify that experience so patients were more adherent to care. So we built a custom patient-facing mobile app and saw a 36% increase in retention in those who used the app compared to those that did not.
Why is this a good example of value innovation? Kaizo Health differentiated itself because they have a mobile app where other healthcare experiences do not. Secondly, the patients could access the app at no cost. It created tremendous value for the patient by allowing them to schedule, pay bills, do home exercises, and so much more for no additional cost. For Kaizo Health, the 36% increase in retention also meant better income for the practice.
These two things, no cost to the patient (low cost) and doing something no one else had (differentiation), allowed Kaizo Health to have true value innovation in their practice while also positively impacting their bottom line.
Make sure you watch for next week’s Two Minute Drill where Dr. Jay will talk about service excellence inspired by his stay this week at the Four Seasons Resort.
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
