Dr. Jay in Ortigia, Italy for this week’s Tuesday Two Minute Drill. He is continuing the conversation on metrics that matter. This week he is adding one more thing you should be tracking on your weekly spreadsheet.
Metrics that matter
This week Dr. Jay is continuing the conversation around metrics that matter. Last week he talked about the importance of tracking self vs doctor discharge patients.
Self-discharges are critically important to track for a variety of reasons. There is certainly a business use case, but it is really about the patients at the end of the day. It’s about making sure we can reduce this self-discharge number as much as possible because we know one of the most common reasons patients discharge is because they feel better.
We also know from the scientific literature that the most accurate predictor of any future injury is a past injury. Many times this is because patients stop treating a problem when the symptoms go away.
Having a baseline number to know where you stand with the patients that are not completing their care is an important first step. We talked last week about running a report and tracking these numbers at the end of the week in an excel spreadsheet but the next thing we want you to do is to start adding in the reasons WHYpatients are self-discharging.
We know from our own data it could be a wide variety of reasons:
They feel better
They don’t feel better/you didn’t get a good clinical outcome with them
Insurance reasons
These are common reasons why patients may self-discharge but you have got to track this information to know about your own patients. So, don’t just create the spreadsheet that identifies if they are doctor or self-discharge but make sure you design the spreadsheet so you know exactly the reasons why.
At the next Two Minute Drill, Dr. Jay is going to talk about what to do for these different categories of reasons of self-discharge so you can attack the issues, get a better result, and get a better clinical outcome for these patients that are self-discharging too soon.
Head over to our Facebook page and let us know if you started tracking your self discharges after last week’s TMD.
Your questions and feedback are always welcome and appreciated!
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It’s a new week and a new location for Dr. Jay. This week Dr. Jay is in Sicily for his Tuesday Two Minute Drill talking all about metrics that actually matter. Listen to find out what one metric isn’t being tracked nearly enough.
Metrics that matter
Today we are talking about metrics that matter. When Dr. Jay is speaking across the country or having conversations with other chiropractors, there is one metric that isn’t being tracked nearly enough. It’s the self-discharge to doctor discharge ratio.
People know their metrics like MVA and other metrics like billings, collections, and new patients but if you are not tracking the percentage of patients who self-discharge versus those who doctor discharge you are missing out on a huge opportunity.
Why?
First, you are missing an opportunity to improve the doctor discharge number and reduce the self-discharge number because self-discharge patients typically are not adherent patients and therefore may not have the best outcomes.
Secondarily there is a business use case for checking this. When you know where you stand with doctor vs self-discharges you can then take steps to improve.
So first thing we want you to do if you are not tracking this metric, at the end of each week run a list of your patients who are no longer in the practice and identify them as either self or doctor discharge and do this for the next 90 days. If you have an EHR system that tracks it for you and the reason why then great. Track it, run the reports, and check them so you know where you stand.
In next week’s Two Minute Drill, we are going to talk about how to move the needle and improve it.
Head over to our Facebook page and let us know if you track this important metric.
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
This past weekend was very interesting because we had the end of the Olympics coinciding with two Hall of Fame induction ceremonies, the class of 2020 and the class of 2021. In this week’s Two Minute Drill Dr. Jay is breaking down what ingredients he saw in these athletes that we can use to create our best selves.
What does it look like to be our best selves?
Today’s Two Minute Drill is about creating our best selves inspired by this past weekend where we had the end of the Olympics coinciding with two Hall of Fame induction ceremonies, the class of 2020 and the class of 2021.
We all love watching the athletes, listening to their stories, and getting inspired and motivated by seeing the best in the world do their thing. So what does it take for these athletes to be their best?
It starts with setting a clear goal. Molly Seidel, who won the bronze in the women’s marathon, set a goal in fourth grade to win a gold medal in the Olympics! Ok, she didn’t win the gold but she is the third-best in the world and it was only the third marathon that she has done, EVER.
Ask yourself: Are your goals written down?
Second, make sure you have a great team around you. Charles Woodson said over and over again in his hall of fame induction speech “Without you, I’m not here”. Every single one of those Hall of Famers acknowledged all the people that helped them along the way.
Ask yourself: Are you developing? Have you intentionally built your dream team that aligns with your core values, your mission, your vision, and all of the goals you have for your professional lives and even your personal lives?
Third, all these athletes work hard but also work smart. They are relentless at being their best physical and mental selves. They are students of the game. It was really interesting to watch Molly Seidel run this great race, she ran a smart race. She used the shade to decrease the impact of the heat on her. She also gave it her all. She worked the hardest she could possibly work. During the interview at the end, she said I am so tired. A great and shining example of what it takes to give it literally everything you have.
Ask yourself: Are you working as smart as you can work? Are you working in a way that you can decrease the energy expenditure and get the same and or better result?
The fourth element of the secret sauce is adaptability. All of these athletes, all had new coaches over time. None of them had the same coaches they had at the age of 6 as they did when they were professional athletes. There is new science, new ideas. Sydney McLaughlin, who won gold in the 400m hurdles, hired a new coach and learned how to hurdle leading with both the left and right leg and that changed the game for her. The idea that we can be adaptable during these times is critical.
Ask yourself: How are you refining your skill of adaptability?
The last element of the secret sauce is resilience. Rebecca Andrade, a Brazilian gymnast, had 3 ACL surgeries in the last 4 years and she won the gold medal in the vault. Watching her was truly inspiring. This young lady never gave up and found ways to dig deep so that she could come back to the Olympics after 3 ACL surgeries and win gold. It is one of the best stories of the Olympics.
Ask yourself: What is your opportunity to increase your resiliency skills and how are you building resilience to skills in your dream team?
The secret sauce around being the best we can be is not complex but it is hard. It’s difficult. Remember it’s a journey, not a destination.
All we can do every day is try to be that much better. How can we be 1% better every day? Over time, that 1% better turns us into a different human being.
So, are you setting goals and writing them down? Have you built your dream team? Are you working as hard and smart as you can? Are you maintaining adaptability, growing your skill of adaptability? Are you building resilience and the resilience of your team?
Those are the secret sauce ingredient that Dr. Jay got out of the Olympics and the hall of fame weekend and hope that it helps inspire and motivate you. Don’t forget to share the ingredients to your secret sauce on our Facebook page.
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
This week’s Two Minute Drill is a little different. It is a clip from a recent presentation Dr. Jay did with BlueIQ titled, “Six Sigma Leadership: X-Factors to Success”. At the end of the presentation, he performed a rap that he wrote about leadership.
Yes, a rap. You don’t want to miss this week’s TMD.
Step out of your comfort zone
Dr. Jay stepped out of his comfort zone during his recent presentation. He pushed his boundaries and did something to challenge himself as a leader and as a presenter.
He gives a lot of presentations throughout the year but wanted to challenge himself and push to bring a more engaging experience to the audience.
How did he do?
What are you going to do this week to push yourself and step out of your comfort zone? Head over to our Facebook page and let us know what you are going to do this week to push your boundaries as a leader.
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
Dr. Jay just finished a two hour surfing lesson at Mondo’s Beach in Ventura, CA. Did he wipe out? Listen to this week’s TMD to hear about his experience surfing and what lessons it taught him.
Keep working on the process
Dr. Jay took a two-hour surfing lesson at Mondo’s Beach. He had a great time but at the beginning, he fell over and over and over again. But he thought about the process, “Where are my feet, where is my balance, where is my placement on the board” and he just kept working on the process and then inputs.
Ultimately he was able to get up and ride some waves, which was super fun! He is not a professional surfer, not even close (his words : ) but you know what, he had fun. He didn’t get upset about what was happening when he was failing and falling, he just kept working at the process and he got better and better over time.
So, think about where you are falling over and over and over again in your practice and find ways to look at the process, look at the inputs, make changes, check your balance, and then find ways to be successful.
It will work, just keep at it. Do not get discouraged, keep at it, work on the process and you’ll get there.
Head over to our Facebook page and let us know what keeps making you fall and how you are going to change the inputs to create success.
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
Have you seen the Piggly Wiggly shirt Dr. Jay likes to wear? There is a story behind it! Listen to this week’s TMD to hear how the Piggly Wiggly grocery store chain is a true innovator in grocery shopping.
Grocery Innovation
The Piggly Wiggly was a huge innovator in grocery shopping. Clarence Saunders founded the Piggly Wiggly in 1916 in Memphis, TN. The way people were shopping at the time was incredibly inefficient. They would hand their list to a clerk, who would run around the store and get their stuff for them. He said we are not doing this anymore. We are going to do self-services, checkout lines, and pricing on all the products.
He was truly an innovator who changed grocery shopping forever and ever. Plus he had the best name for a grocery store on the planet. So the Piggly Wiggly was truly the innovation in grocery shopping
When we think about innovation and how we are able to change the game, especially for healthcare and for our patients, we have to think about our team members that we have as well. I’m sure Clarence had some great people on his team to help his company grow nationwide
What about your practice? What about your organization? Who are the people that you have in your seats on your bus helping you achieve your mission?
We’ll be talking about that a lot on June 15 at 1:30p Masterclass Webinar all about leaders in the locker room. How we bring the best people into the locker room, and how we support them to help you achieve your mission. We’ll be talking a little bit more about the Piggly Wiggly and a lot about how to create success for your practice and your life.
Don’t miss the opportunity to see Dr. Jay speak. Register today for the June 15th webinar
Your questions and feedback are always welcome and appreciated!
Connect with us on Instagram or email us at [email protected]
