What’s up Kaizenovators, happy Tuesday Two Minute Drill! Today’s topic of conversation is first who then what, which is a little preview of what you’ll hear more about on my live webinar this Thursday.
Having the Right People
I am super excited because on Thursday at 01:00 P.M. EST, I am giving a live webinar on this entire topic. I first learned about the concept of First who, Then what, from the awesome business book Good to Great by Jim Collins. Now, he has many pearls of wisdom in this book but what I love about chapter two, entitled “First Who, Then What”, is that it deals with the human side of leadership and that’s something that just fascinates me. It is always about how you work with people, how you inspire people, and how you motivate people in order to help them get to their unique abilities and be their best selves.
Now, when it comes to bringing these people into the organization, first Who, how do you know who the right person is?
Well, three quick things I’ll talk about, and I’ll dive a lot deeper into this on Thursday but there are three important elements. One is they have to align with your core values. If you don’t have your core values written down yet, come to the webinar on Thursday and we’ll talk about how to do that. Secondarily, you want to bring people into your organization who are disciplined. Disciplined people with disciplined thought take disciplined action. I watched the Super Bowl this past weekend. They were always talking about their teammates working so hard, getting up at 06:00, a.m. running pass routes, looking at game plans in order to achieve the goal of being world Champions. Lastly, you want to work with people that you actually like. I’m blessed, I have super talented people on my team, they align with my core values, and I also really enjoy their company.
So, when you think about first who, it’s really important that you have the right people aligned with your core values, that they’re disciplined, and you enjoy working with them.
When it comes to then what are the actual responsibilities of the role? Well, come and join us on Thursday and you’ll find out.
What’s up Kaizenovators, happy Tuesday Two Minute Drill! I’m here in Panama City Beach for the Florida Chiropractic Association Northwest Regional Conference and today’s topic of conversation is about taking control.
Taking Control
I love the FCA and I love speaking to this crowd. It’s a great group. Yesterday, in the context of technology, documentation, and big data, a comment came from one of the members of the crowd who was frustrated around dealing with third-party administrators (you all know who I am referring to). Those liars, pigs, and thieves steal our money and prevent patients from getting the care they need.
I completely understand their frustration.
However, there are things that we can control related to those liars, pigs, and thieves. For instance, we don’t have to be in the network. I know that is really easy to say, but at the end of the day, these third-party administrators cannot exist without a doctor network. So if we want to see them go away, well, don’t join the network. I’m not saying that collectively, because that would be a violation of antitrust, however, everybody needs to make their own decision so we have control over what we do. We can go cash with those patients, we can say no to liars, pigs, and thieves, and we don’t have to sit there and take it the entire time.
There are solutions to these problems. We can control how we run our businesses and our practices, who we accept as patients, who we accept as third-party administrators, and who we accept as insurance companies. So, let’s focus on the things that we can control, and let’s live a healthier, happier life because we make decisions that are in alignment with our core values. At the end of the day, sometimes you have to make tough decisions so that you can get out from under the grasp of liars, pigs, and thieves.
So that’s this week’s two-minute drill. Take control of the things that you’re not happy with. Do something about it. It’s not always easy but it will be, I promise you, rewarding!
Your questions and feedback are always welcome and appreciated!
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Effect of a Mobile Health App on Adherence to Physical Health Treatment: Retrospective Analysis
A groundbreaking tech study by Kaizenovate has found that chiropractic and physiotherapy patients were more likely to adhere to their prescribed treatment plans when using the Kanvas App, than patients who did not download the app. In multiple studies, treatment adherence success has been shown to improve patient outcomes. The introduction of this digital accountability partner will revolutionize musculoskeletal health.
Healthcare providers have long struggled with patients not adhering to prescribed therapy which includes not attending scheduled clinic visits (no-show appointments range from 19 – 42%) or prematurely terminating treatment against the advice of their provider (self-discharge).
A first-of-its-kind study by Kaizenovate has proven that technology can step in to fill this gap, with digital health interventions like the newly developed Kanvas App significantly improving the treatment adherence success rate in chiropractic and physiotherapy patients.
Improving healthcare through technology, Kaizenovate developed the Kanvas App to support patients in their adherence to chiropractic and physiotherapy treatment plans. In addition to providing scheduling requests and patients’ specific home exercise video library, the platform promotes patient engagement through gamification, providing points every time a patient attends their visits, which can be redeemed for healthcare products and services designed to maximize patient outcomes.
“A patient’s adherence to the recommendations of their healthcare provider is the primary determinant of treatment success, often critical when the prescribed healthcare treatment involves chiropractic and physiotherapy to treat acute, subacute, and chronic musculoskeletal pain,” said Dr. Jay Greenstein, CEO of Kaizenovate.
Recently published by JMIR, the Kanvas App was the basis of the Kaizenovate study, which proved that it could drive significantly greater care plan adherence for those who utilized the app.
The study compared adherence to prescribed physical health treatment among more than 4,000 patients attending multiple chiropractic rehabilitation clinics who did and did not choose to adopt a mobile app to complement their treatment.
Patients who downloaded the mobile app exhibited greater rates of completing their prescribed therapy visits than patients who did not download the app.
For patients who self discharged from care, the Kanvas App users had greater adherence to the treatment plans, with an increase of kept prescribed visits at 70% more than those who did not download the app.
Chiropractic and physiotherapy treatments have had historically low patient adherence rates. Digital accountability will revolutionize the industry and elevate the success rate for patients and providers alike.
What’s up Kaizenovators, happy Tuesday Two Minute Drill! It’s a little chilly here in DC but it’s about to heat up real quick as today’s topic of conversation is all about standing up for what’s right.
Sexual Misconduct and Harassment in the Workplace.
It is a little chilly here in DC, I’ve got my hoodie on, but it’s going to heat up really quick on Thursday at 10:00 A.M. On Thursday, Congress is going to be doing a hearing around the investigation of the Washington Football Team and the NFL regarding sexual misconduct and harassment in the workplace.
There are two chairwomen of this oversight committee, and here’s what they have to say. The first chairwoman, Carolyn Maloney, who is chairman of the Committee on Oversight and Reform, says “For more than 20 years, employees of the Washington Football Team were subjected to sexual harassment, verbal abuse, and other misconduct. It is becoming increasingly clear that not only did the team fail to protect employees, but the NFL went to great lengths to prevent the truth about this toxic work environment from coming to light. The NFL’s decision to cover up these abuses raises serious questions about its commitment to setting workplace standards that keep employees safe. I commend these victims for their bravery in coming forward to share their stories. No organization is above the law. I am committed to getting to the bottom of these abuses and ensuring that every American, no matter where they work, is safe from workplace harassment and discrimination.”
Now, I know at least two of the people who are going to be testifying, and they are very brave women. One person, in particular, Melanie Coburn, has been standing up and standing out as it relates to this particular issue for a long time. She’s been at the forefront of fighting for the rights of these victims. And that’s not an easy thing to do. It is not easy to stand up and do the right thing when you’re fighting Goliath.
At the end of the day, my hope, my prayer is that good thing happen because she’s been so persistent and gritty around this issue to get to the truth, to get to the bottom line, and to hold the people who are abusive and doing really terrible things to their employees accountable under the law. Standing up for what’s right, that’s this week’s two-minute drill and on Thursday, if you can, please send out as many hashtags as you can around, #ReleaseTheReport.
That’s this week’s two-minute drill. Stand up for what’s right.
Full Committee Round Table on Thursday, February 3th at 10 A.M. EST. Click Here to Watch.
Your questions and feedback are always welcome and appreciated!
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What’s up Kaizenovators, happy Tuesday Two Minute Drill! Today I am coming to you from Reagan National Airport. And today’s topic of conversation is about how we can create exponential value for a potential customer.
How to Create Exponential Value for a Potential Customer
Today I am at the Reagan National Airport early Tuesday morning. In fact, the sun is not even out. I am super excited because I am taking a trip to a different place, getting on a plane, getting my bags, and going to a different city to have a great conversation around how we can create exponential value for a potential customer.
My hair is still wet. That’s how early it is. But, I’m really excited! I always push my team and myself to do whatever it takes to find ways to create exponential value. It’s all about value creation first. Anytime you’re dealing with a potential customer and when you create value for others, great things happen.
I am super excited, I can’t wait to get on this plane, I can’t wait to have this meeting, and I can’t wait to have a discussion about how we create exponential value, help patients, help providers, and deliver really meaningful impact for the patients, populations, and providers that we serve.
So, create value, do whatever it takes!
That’s today’s two-minute drill. Send me some great mojo and wish me good luck.
Head over to our Facebook page and let us know how do you create value?
Your questions and feedback are always welcome and appreciated!
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What’s up Kaizenovators, happy Tuesday Two Minute Drill! Since yesterday we celebrated Dr. Martin Luther King’s birthday, today’s topic of conversation is all about bravery.
Dr. Martin Luther King’s Birthday
So, this is really fitting because yesterday we celebrated Dr. Martin Luther King’s birthday as a national holiday. Fun fact, his birthday is actually January the 15th, however, we celebrated it yesterday.
For me, Dr. Martin Luther King exemplifies bravery. He literally risked his life for the cause of equality, civil rights, and justice. Now, while we are clearly not nearly as far along as a society and humanity as we should be, hopefully, one day we will be, Dr. Martin Luther King is the anchor of that movement of equality, justice, and civil rights. To be that anchor it requires a tremendous amount of bravery. To be that brave, you also have to know the flip side of that coin, which is fear. To be able to overcome that fear mentally, emotionally, physically and show the bravery and the courage that he showed to move the cause forward, is truly remarkable.
It’s really interesting because at least for me, sometimes, we demonstrate bravery and we don’t even know where it comes from. We just somehow react or don’t think, and we do things that are brave. Sometimes, I know there are opportunities where I can be braver and I’m not. This two-minute drill got me thinking about being more aware of those opportunities and finding ways to be braver in my professional life and my personal life. So, this week I’m going to look for those opportunities to overcome my fears and become braver and I would love for you to do the same.
So that’s this week’s Two Minute Drill. Let’s go out there and be brave.
Head over to our Facebook page and let us know how do you overcome your fears and become braver?
Don’t miss the opportunity to attend the CEF webinar this Thursday, January 20 at 1 PM EST, AND get all of your questions answered by Dr. Jay.
Register Nowto claim your spot for our upcoming webinar.
Your questions and feedback are always welcome and appreciated!
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What’s up Kaizenovators! It’s week two of 2022 and this week’s topic of conversation is about transitioning from Boss to Coach. Check out this week’s Two Minute Drill to hear what my inspiration for this week’s topic was.
Am I a boss, or am I a coach?
My buddy Larry Fundler, who was a guest on one of my two-minute drills, sent me an email because he just listened to a program that was delivered to him at his company. He took some notes and sent them to me and I love them!
Here are some notes:
A boss leads by directing, by focusing on tasks and outcomes by seldom asking questions, and generally hears but doesn’t really listen.
A coach leads by having open discussions and asking questions by individualizing leadership, focusing on the performance and growth of the employee, and by listening to understand. Employees want to be coached. Employees crave ongoing feedback and communication to be held accountable. They respond positively to transparency from leadership and have the opportunity to learn and grow.
I thought those notes were fantastic. I’ve been in several conversations recently with different practice owners and it’s interesting to hear how different owners respond to different stresses that exist in their world. Some respond more like boss’s, authoritarian, and some really understand the nuances of being a great leader, which ultimately means being a great coach. So, this week, I want you to ask yourself that question: Am I a boss, or am I a coach?
If you’re leaning more towards the coaching side, I would say that you probably have a great advantage over just being someone who is a boss.
Lastly, it is my boy Larry’s birthday today, please give him a shout-out and wish him a happy birthday.
Head over to our Facebook page and let us know if you are a boss or a coach?
Your questions and feedback are always welcome and appreciated!
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In this week’s TMD I am coming to you from Pensacola Beach, Florida. Since I am taping on New Year’s Day, today’s topic of conversation is about setting 2022 goals.
Clarity Equals Success!
I have to admit that I am not a big fan of New Year’s resolutions. I am a big fan of setting written goals.
The way we like to do it at Kaizo and Kaizenovate is to set the goal, the big audacious goal, and break it down into quarterly rocks. So, every 90 days we build towards that goal we want to achieve for the year.
Within those 90-day rocks ask three to five HOWs. For instance, if we want to increase our new patients at Kaizo by 20%, howare we going to do that? The answer may be, I am going to build a sales and marketing strategy. And howare you going to do that? I am going to set up a meeting with my team and ask everybody to bring their best three ideas to build the sales and marketing strategy to increase new patients by 20%.
I just asked HOW a few times but you can drill even deeper. When your team gets together and you set your goals for 2022, make sure that you ask them, they ask themselves, and you ask yourself the three to five HOWs. When you do that, you will get very clear on howyou are going to accomplish a goal. Clarity equals success!
It’s going to be a great year!
Head over to our Facebook page and let us know what are your 2022 goals.
Your questions and feedback are always welcome and appreciated!
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For this week’s TMD and the last one of 2021, I thought we would have some fun with a blooper compilation video.
Bloopers and Bleeps
Today is the last TMD of the year. So I thought we’d have some fun. Manal, our digital marketing rep, put together a fun little video for you.
In this two-minute drill, I just want to wish you all a happy and healthy holiday season. I also want to thank you so much for being our customers and going on this journey with us, there is so much to look forward to in 2022. I can’t wait to do this with you all and I am so happy and thankful that we are on this journey together.
Have a great holiday season and I’ll talk to you all in 2022.
If you need help reach out. Head over to our Facebook page and let us know about your 2022 resolutions.
Your questions and feedback are always welcome and appreciated!
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